Ambedded Technology Co., LTD. - Ceph Storage Solutions; Ceph Appliances & Software - Ambedded

After Service Procedure | Unified Block, File & S3 Object Storage - Ambedded

Ambedded provides 3 years hardware warranty & 3 years Ceph software supports for the appliance we offer to customers. Within the warranty duration, end users could contact Ambedded regional partners or Ambedded HQ for the technical support & service.We also offer the online ticket opening for the customers who would like to have directly discussion with Ambedded Ceph experts. Discover Ambedded's Ceph storage appliances and full-stack software. Pre-tuned, web UI, expert support - optimized for AI, cloud, and enterprise workloads.

Hardware RMA and Software support service | Simplified Ceph Management, Lower TCO - Ambedded

The After service that Ambedded provides to the customers or regional partners. | Ceph storage appliance for enterprise

The After service that Ambedded provides to the customers or regional partners.

After Service Procedure

Hardware RMA and Software support service

Ambedded provides 3 years hardware warranty & 3 years Ceph software supports for the appliance we offer to customers. Within the warranty duration, end users could contact Ambedded regional partners or Ambedded HQ for the technical support & service.

We also offer the online ticket opening for the customers who would like to have directly discussion with Ambedded Ceph experts.

(1) For Ceph Storage Appliance

● Hardware: Failure symptom diagnostic, further action with hardware module repair or replacement. The Mars 200, Mars 400 ARM server is a modularized design, easy to swap or replace without interrupting the entire server functionality
● Mars 400 Ceph storage technical support: for the customer who purchase Ambedded Ceph Appliance, we offer the service & support for
  ✓ UVS manager - the GUI Software to help users to deploy, configure, manager, and monitor Ceph easily. Within the product warranty period, customer could have upgrade file from Ambedded, for newer Ceph / UVS manager / Kernel version.
  ✓ UVS Manager license - a license ensure the legal use of the UVS manger, to allow the users to access all the functionality on UVS.
  ✓ BMC FW, in-Chassis Switches FW and Operating system.

(2) For SUSE Enterprise Storage 6 Appliance

● Hardware: Failure symptom diagnostic, further action with hardware module repair or replacement. The Mars 200, Mars 400 ARM server is a modularized design, easy to swap or replace without interrupting the entire server functionality.
● Mars 400SES SUSE Enterprise Storage technical support:
  ✓ 3 years of SUSE Enterprise Storage L3 subscription. IF any bugs fixed related to SUSE Enterprise Storage, Ambedded could fix it by working together with SUSE.
  ✓ Version upgrade & update with SUSE Enterprise Storage.
  ✓ UVS manager - the GUI Software to help users to deploy, configure, manager, and monitor SUSE Enterprise Storage easily. Within the product warranty period, customer could have upgrade file from Ambedded, for newer UVS manager version.
  ✓ UVS Manager license - a license ensure the legal use of the UVS manger, to allow the users to access all the functionality on UVS.
  ✓ BMC FW, in-Chassis Switches FW.

After Service Procedure | Ceph Storage Solutions; Ceph Appliances & Software|Ambedded

Founded in Taiwan in 2013, Ambedded Technology Co., Ltd. is a leading provider of block, file, and object storage solutions based on Ceph software-defined storage. We specialize in delivering high-efficiency, scalable storage systems for data centers, enterprises, and research institutions. Our offerings include Ceph-based storage appliances, server integration, storage optimization, and cost-effective Ceph deployment with simplified management.

Ambedded provides turnkey Ceph storage appliances and full-stack Ceph software solutions tailored for B2B organizations. Our Ceph storage platform supports unified block, file (NFS, SMB, CephFS), and S3-compatible object storage, reducing total cost of ownership (TCO) while improving reliability and scalability. With integrated Ceph tuning, intuitive web UI, and automation tools, we help customers achieve high-performance storage for AI, HPC, and cloud workloads.

With over 20 years of experience in enterprise IT and more than a decade in Ceph storage deployment, Ambedded has delivered 200+ successful projects globally. We offer expert consulting, cluster design, deployment support, and ongoing maintenance. Our commitment to professional Ceph support and seamless integration ensures that customers get the most from their Ceph-based storage infrastructure — at scale, with speed, and within budget.