After Service Procedure / Ambedded was founded in 2013 with the talented team experienced in ARM based software defined storage appliance design and manufacture.

Ambedded provides 3 years hardware warranty & 3 years Ceph software supports for the appliance we offer to customers. Within the warranty duration, end users could contact Ambedded regional partners or Ambedded HQ for the technical support & service.We also offer the online ticket opening for the customers who would like to have directly discussion with Ambedded Ceph experts. Ambedded offers Ceph storage solution to the market, including Ceph storage Appliance on ARM microservers and SUSE Enterprise Storage Appliance on ARM microservers. In addition to Ceph solution, Ambedded also offers comprehensive Ceph software support to the customer, to help the unexperienced users to adopt this new technology without hesitations.

service@ambedded.com.tw

Open hour : 9am-6pm

After Service Procedure

The After service that Ambedded provides to the customers or regional partners.

After Service Procedure

Ambedded After Service Procedure

Ambedded provides 3 years hardware warranty & 3 years Ceph software supports for the appliance we offer to customers. Within the warranty duration, end users could contact Ambedded regional partners or Ambedded HQ for the technical support & service.

We also offer the online ticket opening for the customers who would like to have directly discussion with Ambedded Ceph experts.


● Hardware: Failure symptom diagnostic, further action with hardware module repair or replacement. The Mars 200, Mars 400 ARM server is a modularized design, easy to swap or replace without interrupting the entire server functionality
● Mars 400 Ceph storage technical support: for the customer who purchase Ambedded Ceph Appliance, we offer the service & support for
  ✓ UVS manager - the GUI Software to help users to deploy, configure, manager, and monitor Ceph easily. Within the product warranty period, customer could have upgrade file from Ambedded, for newer Ceph / UVS manager / Kernel version.
  ✓ UVS Manager license - a license ensure the legal use of the UVS manger, to allow the users to access all the functionality on UVS.
  ✓ BMC FW, in-Chassis Switches FW and Operating system.

● Hardware: Failure symptom diagnostic, further action with hardware module repair or replacement. The Mars 200, Mars 400 ARM server is a modularized design, easy to swap or replace without interrupting the entire server functionality.
● Mars 400SES SUSE Enterprise Storage technical support:
  ✓ 3 years of SUSE Enterprise Storage L3 subscription. IF any bugs fixed related to SUSE Enterprise Storage, Ambedded could fix it by working together with SUSE.
  ✓ Version upgrade & update with SUSE Enterprise Storage.
  ✓ UVS manager - the GUI Software to help users to deploy, configure, manager, and monitor SUSE Enterprise Storage easily. Within the product warranty period, customer could have upgrade file from Ambedded, for newer UVS manager version.
  ✓ UVS Manager license - a license ensure the legal use of the UVS manger, to allow the users to access all the functionality on UVS.
  ✓ BMC FW, in-Chassis Switches FW.

Ceph Storage Solutions Design and Manufacture | Ambedded

Located in Taiwan, Ambedded Technology Co., LTD. is a Ceph storage solution provider that offers ARM based software defined storage appliances with 60% CapEX saving, 70% less power consumption and 100% scale out advantages.

For Software-defined storage designing and manufacturing, Ambedded team has broad experience to help customers to adopt the ceph solution into versatile industries, such as Telecom, medical, military, edge datacenter and HA required enterprise storage.

Ambedded has been offering customers Ceph storage solutions since 2013, both advanced technology and 20 years of experience, Ambedded ensures each customer's demands are met.